Refund Policy

Introduction At PayLoad, we strive to provide the best experience for our users. This Refund Policy outlines the circumstances under which refunds may be issued for services such as mobile top-ups, gift card purchases, and wallet deposits. By using PayLoad, you agree to the terms of this Refund Policy.
Refund Eligibility Refunds are only applicable under the following conditions:
 

1. Mobile Top-Ups:
   • A refund will be issued if the top-up fails to process, and the amount has been deducted from your wallet or payment method.
   • If the top-up is credited to an incorrect number due to user error, refunds are not eligible.
2. Gift Card Purchases:
   • Refunds will be considered only if the purchased gift card has not been redeemed and is proven to be defective or invalid.
   • If a gift card has been successfully delivered and redeemed, no refunds will be provided.
3. Wallet Deposits:
   • Refunds for wallet deposits are only applicable if the amount has been deducted but not credited to your wallet due to technical issues.
   • Refunds will not be provided for voluntary wallet deposits once successfully processed.
4. System Errors or Technical Failures:
   • In the event of double payments, incorrect charges, or system errors, PayLoad will investigate and issue refunds accordingly.

Refund Process To request a refund, follow these steps:
 

1. Contact our customer support team via [Insert Support Email] or [Insert Support Phone Number].
2. Provide the transaction details, including the date, amount, and a description of the issue.
3. Our team will review your request and respond within 5-7 business days.
4. Approved refunds will be processed using the original payment method within 7-14 business days.

Important Notes:
 

• Refund requests must be made within 15 days of the transaction date.
• PayLoad reserves the right to refuse refunds if fraudulent activity or misuse is suspected.
• Any fees or charges associated with transactions are non-refundable unless due to system errors.

Non-Refundable Items The following are not eligible for refunds:
 

1. Successfully processed mobile top-ups.
2. Redeemed or delivered gift cards.
3. Wallet deposits completed without technical issues.
4. Fees and charges for services rendered.

Dispute Resolution If you are not satisfied with the outcome of your refund request, you may escalate the matter to our dispute resolution team at [Insert Email]. We are committed to resolving issues fairly and transparently.
Changes to This Refund Policy PayLoad may update this Refund Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about our refund practices.